Shop – frequently asked questions

Where do we deliver to?

We deliver UK WIDE. You can check whether we deliver to your postcode within the cart/checkout process.

Unfortunately, the following locations are not included within our delivery zone: Northern Ireland, Scottish Islands, Scottish Highlands, Channel Islands (Jersey/Guernsey), Isle of Man, Isle of Wight, Scilly Isles and Republic of Ireland.

 

How is delivery calculated?

We charge a delivery fee for each item ordered. This is due to the way the items are packed and sent.

Cook Boxes & Cake Boxes – £6.50 per item (sent via courier on your chosen date)
Cookbooks & Merch  – £3.10 per item (sent via post in 3-5 business days – we will do our best to get these items to you on your chosen date but postage times may vary)
Gift Cards – no delivery fee (sent via email)

Please note that we can only deliver to one address per order. If you would like to order/deliver items to different addresses, please place multiple orders.

 

How long will your Cook Box or Cake Box take to arrive?

  • Orders placed between Saturday – Tuesday will be delivered on the next nearest Friday.
  • Orders placed between Wednesday and Friday will be delivered the following week on Wednesday.
  • You will be sent a delivery time slot by the courier on the morning of your delivery.

 

Can you specify a time slot for cook box & cake box deliveries?

Unfortunately not, but our couriers will let you know on the morning a time slot you can expect your delivery in. It’s important to leave your mobile number so the courier can alert you via text message.

 

What if you miss the delivery?

It is important that there is somebody available to receive the parcel, however if the courier missed you, they may leave the package in a safe place with a card letting you know where it is.

 

Can you change or refund an order?

Any request to change or refund your order must be made within 24 hours of placing it.

 

Can you customise the contents of a cook box or cake box?

Unfortunately we are not able to customise our cook box or cake boxes at this stage.

 

Are there any known allergens in the cook box or cake boxes?

We have noted the main allergens found in the boxes in the product description for each item. Please note that our Cook box and Cake Boxes (and the ingredients they contain) are packed in our Mildreds kitchens by our teams. We do not have dedicated preparation or cooking areas in our kitchens for nut-free or gluten-free food. There may be a risk that traces of all known allergens may be found in the products contained within this package and we would recommend avoiding these items if this level of cross contamination will affect you or the intended recipient. We advise that you contact us directly if you have any allergies or intolerances or need more detailed information.

 

Need to get in touch?

Email hello@mildreds.co.uk